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Review last updated — June One of many Microgaming casinos that have been bought over by the Casino Rewards group, Captain Cooks sails with a near armada of sister venues.
Cashable - Can be withdrawn once the wagering requirement is complete. Email Testing Record December - 19 hours 7 minutes December - 54 minutes June - 1 hour 22 minutes November - 4 hours 50 minutes June - No Response June - 34 minutes April - 1st email - 11 minutes.
CaptianCooks hold the following gambling licenses: They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service.
As such the value of this license for players depends largely on the professionalism of the ADR service utilised. Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints.
Points are earned at the following rates: Complaints Captain Cooks — Winnings getting taken away Resolved. Captain Cooks — 4 month to get my winnings Found for the Casino.
Safe secure fun and got my winnings fast would definitely recommend this site! To answer most common questions:.
They awarded me points and even more when I signed up to their loyalty programme. They have refused to honour this match bonus and also refused to allow me to cash in the points, the reason being as follows and i quote: This will then in time restore your ability to redeem your casino rewards bonus points Unfortunately we are unable to provide you with the specific criteria by which the suspension will be lifted.
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I will be playing more often. I have been with Captain cooks for over ten years and I always found them to be honest with good customer service and and there was never any difficulty with withdrawal.
I would not play with any other Casino. So does this site actually pay out? I won three hundred and pressed deposit instead of withdrawl.
It took a week to fix that mistake. So I now withdrew the money. Two days ago Thursday night. But withdrawal no problem.
Maybe waiting periods arnt clear for me. As I was unaware how difficult it is to withdrawal winnings. Im not blaming them though.
Because there could be unforseen reasons why. Just not for me. U well get ur money through echeck but it just takes longer banks no longer support ant casino to send money o ur bank accounts.
I was until this week a regular customer.. Sorry then, your comment just reads like you blame them for stalling and for "getting" you to play again.
Though you do have a valid point. Casinos should indeed process the payments in time and stop stalling. Back then it was up to me to sit it out.
No Carla…that is not quite what I was saying…. Yes of course the casino hopes that players give in and reverse their redrawals which is the players problem…not the casinos…what I was saying is…when withdrawals are to be processed after 48 hrs 2 business days—casino rules then process them in 48 hrs…not 96 hrs.
That in my opinion is not right…. Captain cook has always treated me well. I have won there and the winnings are paid fast without delay.
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I agree to these terms. Reply Won money went to withdrawal it. Manon on January 11, Tracy Mero on April 28, Cindy on May 8, Reply Hi Tracy, what slot did you play and what bet size did you play with to win k?
Tracy on May 10, Reply Hit k, staff was great no issues with getting paid once u go thru the process. Margo on February 4, Dan on January 5, Belinda on December 29, Reply I have won small money and had money sent to my bank.
Philip Yates on December 9, Reply i deposited thousands no questions asked once i won they wanted to know me and demanded my I. Joe on October 19, Reply I waited 4 days for my withdrawl to move from the pending, only to have it moved back into my account!
Rory on August 24, Reply So I never played online gambling at all. Tina on July 21, B on July 25, Captain Cooks Casino adds new casino games frequently.
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