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Our courier will make at least two redelivery attempts. At each attempt our courier will leave you a card which provides you with details for redelivery and also collection, if possible.
The courier will typically keep a parcel for up to 7 days before returning it to sender as undelivered. Please note that you bear the risk for the products you have ordered when the delivery is completed.
If the packaging appears to be damaged, please do not accept the shipment. Without prejudice to your statutory rights and remedies you have the responsibility of inspecting your products for any faults and, in the event, giving us notice of any complaints.
In the case of defective products or inconformity with your order, you will have the choice of returning the defective product and we will refund you the purchase price and all shipping cost when our Customer Service has handled your return.
You also have the right to keep the defective product and ask for a reduction of the price. Your ordered products will be delivered from Monday through Friday, and the exact delivery time depends on the country of delivery.
An order that has been submitted on a Danish public holiday will be processed the next working day following the public holiday.
We will aim to deliver your order within the timeframes listed below. Please note that weekend days and public holidays are not considered working days, and that we use third party transporters, who may cause delays.
If you are consumer i. The withdrawal period commences at receipt of the product and expires 14 days later.
Before the expiry of the withdrawal period, you must inform our Customer Service see contact information below of the withdrawal with a notice sent on paper or another durable medium to which we have access, e.
You may use the withdrawal form inserted at the end of this document, but it is not obligatory. You can also exercise your right of withdrawal if, before the expiry of the day period, you hand over the product to the postal services or another operator who has taken on the task of forwarding the product to us.
You may also exercise your right of withdrawal by abstaining from receiving the product or by abstaining from collecting it at the post office etc.
If you withdraw from this purchase, we shall reimburse you all payments received from you, excluding the costs of delivery with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us , without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this purchase.
We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.
We may withhold reimbursement until we have received the product back or you have supplied evidence of having sent back the product, whichever is the earliest.
You shall send back the product or hand it over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal of the purchase to us.
Except if otherwise indicated in return forms or similar delivered with the products, you must pay all costs in connection with return of the products.
You are liable for, and we may deduct before reimbursing you, any diminished value of the product resulting from your handling of the products other than what is necessary in order to establish the nature, characteristics and functioning of the product.
Please fill in the items you want to return in the bag, fill out the return form and include it in your package. Hand over the parcel to your local postal service within 14 days and ship it to the following address: Products purchased via Klarna Sweden only can also be returned to our Saint Tropez shops.
The refund for the purchased will be handled by our back office staff, not the staff in the Saint Tropez shop. To secure proof of your cancellation we recommend that you always send it by an insured service and save the receipt from the courier of the fact that you have handed over the parcel.
Once we have received the product, and this is found to fulfil the requirements for return of the product, we will issue your refund to you.
You can also find the details of your rights and an explanation of how to exercise them in the order confirmation. We aim to answer all inquiries as soon as possible.
Your online purchases can be exchanged at the Danish and Swedish Saint Tropez stores. Just remember to bring your delivery note.
Please make sure returned items are unworn and their original condition. Find the nearest Saint Tropez store under shop finder. You may also choose to keep the product and ask for a price reduction.
Please note that products that are damaged as a result of wear and tear are not considered to be faulty. The claim shall be made when you discover the defect.
Any notice given within a period of two months after you discovered the defect is deemed a timely notice, but in certain cases a longer period may apply under applicable law.
For customers subject to Swedish law you have the right to return the product within 36 months. Please note that any such claim requires that you have not used the products inappropriately and that the product is not defective due to your conduct.
Occasionally the wrong item may get sent out. If this has happened to you, we sincerely apologize. Please contact our Customer Service webshop sainttropez.
After we receive and process your request you will be issued with the appropriate refund. We aim to process a refund within 3 days of receiving your parcel.
The amount of time this takes will depend on which bank or card issuer you have. Unfortunately, any delay in this respect is outside of our control.
You can expect a refund in the same form of payment originally used for purchase. In the event that we are unable to refund your credit card we will contact you to arrange an alternative means of refunding your order.
If you have any questions, comments or complaints related to your purchase please contact our Customer Service. For your own convenience visit the Contact Us page and submit your query.
If you are not satisfied with our customer service or if we cannot agree on issues regarding the purchase, you may have the possibility to file a complaint with a Consumer Complaints Board.
Click on the map and find your national Complaints Board here: Saint Tropez Nordre Strandvej nr. If you are a fan of poker, then this is great.
There may not be as many as some other live casinos but the games here are all quality. Depositing on the site is very straightforward.
There are a wide variety of payment methods available to suit all players, such as the traditional credit and debit card options as well as prepaid cards and e-wallets.
Withdrawing your money is also simple, and you can use most of the methods that you can deposit with. Casino Tropez is licensed and registered by the Malta Gaming Authority, which is a highly regarded jurisdiction within the industry.
It does allow players from many different countries, however, there are quite a few that are not able to play on this site including, but not limited to the UK, USA, France and Spain.
The customer support at this casino is great. It also offers a variety of ways to contact the department - by phone, fax, email or live chat.
Firstly, you can contact the Casino Tropez Customer Support directly via email on support casinotropez. The live chat option is always available too.
Another positive is that the Customer Support agents are multilingual, so no matter where you come from, you should be able to talk to an agent in the language of your choice.
The support agents are helpful and knowledgeable. The live chat and phone calls tend to be answered within minutes, however, emails can take anywhere between a couple of hours and hours depending on the time of day and how busy it is.
The FAQ section contains a lot of information, so your questions may well be answered here. However, searching the FAQ section can take a long time.
There is nowhere to type your query, so you may need to scroll through all of the FAQ section to get to your answer. If you want to play on the move, then what better way than with the Casino Tropez mobile app.
There are two ways to access the mobile casino. Firstly, you can download the software onto your phone.
It is compatible with most smartphones including iPhones, Android phones, Blackberries and others. You can also play on the casino in your mobile browser by accessing the site normally as you would on a desktop computer.
The Casino Tropez mobile site, just like its desktop counterpart looks classy. It has lost none of its sleekness in the transition. It is easy to navigate with scroll down menus and has a great search function, so you can find anything you want quickly and easily - not just the games, but the promotions, cashier and customer support.
Casino Tropez login and sign-up is equally as easy on the mobile site as it is on the desktop. You will see the tabs at the top of the screen that take you straight to where you need to be.
To sign-up, simply enter the details required in the desktop sign up, make a deposit and start playing. Once you are a member of the casino you can play on whichever device you like.
Casino Tropez also has a Live Dealer Casino that offers nine games. Currenty there are no reviews for Casino Tropez. Be the first one who will review it.
If you would like to be kept updated with weekly industry news, new free game announcements and bonus offers please add your mail to our mailing list.
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